Frequently asked questions
How do I track my order?
Go to My Orders from the account menu, open the order, and view the live tracking timeline. We update it at every stage — placed, accepted, dispatched, delivered.
Can I cancel my order?
Yes, you can cancel an order from the order detail page as long as it hasn’t been dispatched yet. After dispatch, please use the Returns flow if needed.
How do returns and refunds work?
For returnable products, open the order detail page, click Return next to the item, choose a reason, and submit. Our team will review and arrange pickup. Refunds are credited to the original payment method.
What payment methods are supported?
UPI (GPay, PhonePe, Paytm, BHIM, etc.), bank transfer, and selected cards. Cash on delivery is available in select pincodes.
How do coupons work?
Apply an active coupon at checkout. If your order subtotal meets the minimum, the discount is applied instantly. Bonuses from previous orders are also issued as coupons that never expire.
I didn’t receive an invoice — what should I do?
Your invoice is emailed to you the moment payment is confirmed. You can also download it any time from My Orders → View order → Download Invoice.
